WHY GETTING AN ESTIMATE FOR YOUR HVAC REPAIR JOB IS GOING TO SAVE YOU MONEY
The HVAC business is just like any other business. We all need to make money. They need to make money too. There’s a difference between making money genuinely and taking advantage of someone for profit.
This difference is exactly why it’s best to get an estimate done before the actual work is being done. Say you get an estimate over the phone. Say you get an in-house free estimate done. Write down the name of the guy who gave it you. Write down the number that was given to you too, as well as the dates.
Now, when the day comes for the actual work, keep this paper handy. Talk to the guy and tell him exactly what was quoted. Give him the paper if you have to. Let him look it over. Technically, there should be no differences between the two. The guy should also be able to tell you the number is the correct price.
If he doesn’t, then you have a problem on your hands. Your next step is to find out why there is a difference and what can be done to rectify this. Don’t let the company take you to the cleaners, just because someone on their team made the mistake at your expense. It’s their mistake, not yours! Yes, you choose them. However, they are the ones who gave the wrong quote. Don’t let them slip through the cracks when it comes to their own accountability.